Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "Customer") and Maritime Air Co., Inc., a Florida corporation ("Maritime Air Co.," "we," "us," "our").

These Terms govern your use of MaritimeAirCo.com, its tools, forms, and portals; your enrollment in our text messaging programs; your request for and our provision of HVAC services; and your participation in our membership programs.

By accessing our website, submitting a form, texting us, calling us, or accepting our services, you agree to these Terms. If you do not agree, do not use our website or services.

Order of precedence. If you sign a written service agreement, estimate, installation contract, or membership agreement with us, that signed document controls where it conflicts with these Terms. These Terms fill any gaps.

See also our Privacy Policy.

You must also be at least 18 years of age and legally able to enter into contracts to request or authorize HVAC services, enroll in a membership program, apply for financing, or create a Partner Portal or Staff Portal account.

By using our website or services, you represent and warrant that:

If you are requesting service for a property you do not own — as a tenant, property manager, realtor, executor, or agent — you represent that you have the owner's authorization, and you agree to be personally responsible for payment if the owner does not pay.

We may refuse service, suspend access, or terminate an account at any time if we believe these requirements are not met.

Maritime Air Co., Inc. is a Florida corporation with its principal place of business at 2157 NW Settle Ave A8, Port St. Lucie, FL 34986-3228.

Florida Certified Class-A Air Conditioning Contractor License # CAC1824400 — licensed and insured statewide with no system-size limitation. Verify at myfloridalicense.com.

We serve Port St. Lucie, Fort Pierce, Vero Beach, Stuart, Jensen Beach, Hutchinson Island, Tradition, St. Lucie West, Sewall's Point, Hobe Sound, Jupiter, Orchid Island, White City, and Lakewood Park. Service area boundaries may change, and we may decline service outside our practical service radius.

We offer AC diagnostics and repair, emergency service, installation and system replacement, preventative maintenance, ductwork services and duct cleaning, indoor air quality solutions, whole-home moisture control, commercial HVAC and refrigeration, marine HVAC and dockside service, HVAC pre-inspection and second-opinion reports, and coastal corrosion prevention.

We do not perform electrical work beyond that incidental to HVAC installation, plumbing beyond condensate and refrigerant lines, roofing, structural work, mold remediation, or asbestos abatement, except through licensed subcontractors where properly permitted.

5.1 Appointments. Submitting a form does not confirm an appointment. An appointment exists only when we confirm it directly by phone, text, or email.

5.2 Arrival windows. We schedule arrival windows, not exact times. Emergency calls, traffic, weather, parts availability, and job complexity affect timing. Arrival windows are estimates, not guarantees, and we are not liable for delays.

5.3 Access. You agree to provide safe, clear, lawful access to the equipment, including attics, closets, crawl spaces, roofs, mechanical rooms, and electrical panels; to have an adult 18 or older present or authorize unattended work in writing; to secure pets; to clear personal property from work areas; to disclose known hazards including asbestos, mold, lead paint, pest infestation, structural damage, faulty wiring, and unpermitted prior work; and to obtain any HOA, condominium, marina, or landlord approvals required.

If our technician arrives and cannot safely access the equipment, or the site presents an undisclosed hazard, we may leave and charge the applicable trip or diagnostic fee.

Unattended service. If you authorize work without being present, you accept the risk and release us from claims arising from your absence, other than claims caused by our negligence.

5.4 Codes and keys. If you give us gate, lockbox, or alarm codes, we will safeguard them, but you remain responsible for changing codes after service if you wish.

6.1 Written estimates. We provide a written estimate and obtain your approval before performing any repair or installation work. You may decline any recommendation.

6.2 Online tools are estimates only. Our Instant AC Replacement Quote, Repair Cost Estimator, Carrier Repair Estimator, and similar tools produce non-binding preliminary ranges based on limited information you supply. They are not offers, contracts, or firm prices.

Final pricing requires on-site inspection and may differ materially based on system condition, electrical requirements, ductwork condition, refrigerant type, permit requirements, code compliance upgrades, structural or access constraints, and corrosion.

The Instant Quote tool is offered for residential properties only.

6.3 Estimate validity. Written estimates are valid for 30 days unless stated otherwise. Equipment pricing, refrigerant costs, tariffs, and supply conditions change; we may revise an expired estimate.

6.4 Change orders. If we find conditions not reasonably visible at the time of estimate — corroded line sets, failed ductwork, code violations, water damage, undersized electrical service, structural obstruction — we will stop, notify you, and provide a revised price for your approval before continuing.

6.5 Discovered conditions. We are not responsible for pre-existing conditions, latent defects, or damage discovered during service that we did not cause.

7.1 Payment terms. Payment is due upon completion of service (C.O.D.) unless agreed otherwise in writing. We accept cash, check, and major credit cards. For installations and large jobs we may require a deposit, with terms stated in your written agreement.

7.2 Service and diagnostic fees.

Diagnostic fees cover the technician's time and expertise and are charged whether or not you approve the recommended repair.

7.3 Late payment. Past-due balances accrue interest at 1.5% per month or the maximum permitted by Florida law, whichever is less, beginning 30 days after the invoice date. Returned checks are subject to a service charge as permitted by Fla. Stat. § 68.065, plus bank fees.

Collections. If we refer your account for collection or bring an action to recover amounts owed, you agree to pay our reasonable attorneys' fees, court costs, collection agency fees, and expenses, whether or not suit is filed.

7.4 Construction lien rights.

7.5 Credit card authorization and chargebacks. If you provide a credit card, you authorize us to charge it for approved services, deposits, membership fees, and fees under these Terms.

If you dispute a charge for services you approved and we performed, you agree to contact us first at (772) 236-4277 before initiating a chargeback. Filing a chargeback without contacting us does not release your payment obligation, and you remain liable for the balance plus chargeback fees and collection costs.

7.6 Taxes. Prices exclude applicable Florida sales and use tax, which will be added where required.

We may cancel or reschedule due to weather, safety conditions, parts unavailability, technician illness, or emergency dispatch. We will reschedule promptly at no penalty to you.

Right of rescission. Certain transactions solicited at your residence may be cancellable within three business days under Fla. Stat. § 501.025 and the FTC Cooling-Off Rule. Where those laws apply, your cancellation rights and required notice will be provided in your signed agreement and are not limited by this section.

9.1 Our workmanship warranty.

9.2 Manufacturer warranties. Equipment and parts carry warranties issued by the manufacturer, not by us. Terms, duration, and exclusions are set by the manufacturer and may require timely registration, professional installation, and documented annual maintenance.

We will register eligible equipment and assist with claims, but we do not guarantee manufacturer approval of any claim. Manufacturer warranties typically cover parts only, not labor, refrigerant, or diagnostic time.

9.3 Warranty exclusions. Our workmanship warranty does not cover:

9.4 Warranty claims. Report a warranty issue to (772) 236-4277 or maritimeairco@gmail.com within 10 days of discovery. We will inspect. If covered, we will repair or replace at our option at no charge for covered labor. If inspection reveals a non-covered cause, standard diagnostic and repair rates apply.

Warranty coverage is non-transferable upon sale of the property or vessel unless we agree in writing. To request a transfer, contact us in writing before closing; a transfer fee may apply.

9.5 Disclaimer.

We do not warrant any specific energy savings, utility bill reduction, SEER2 performance in your application, humidity level, temperature differential, air quality outcome, or health outcome. Statements about efficiency and comfort are estimates based on manufacturer data and typical conditions.

10.1 Programs. We offer the Captain's Comfort Club, Super Maintenance, and Compass Protection 10™. Program-specific benefits, pricing, and terms are provided at enrollment and are incorporated into these Terms.

10.2 Billing and automatic renewal.

10.3 Cancellation. Call (772) 236-4277 or email maritimeairco@gmail.com. Cancellation is effective at the end of the current billing period.

10.4 Program conditions. Membership benefits are non-transferable unless we agree in writing. Membership covers one system at one address unless additional systems are enrolled and paid for. Discounts and priority scheduling apply only while your account is current. Missed maintenance visits do not roll over.

Membership is not an insurance policy, home warranty, or service contract regulated under Chapter 634, Florida Statutes, and does not guarantee that any repair will be covered.

You agree to provide accurate information about your system, property, and vessel; disclose known defects, hazards, prior repairs, unpermitted work, and prior water or mold damage; maintain your system per manufacturer instructions including regular filter changes; keep condensate drains clear; keep the area around outdoor equipment clear; operate the system within manufacturer specifications; obtain HOA, association, or marina approvals; notify us promptly of any problem following service; and not permit anyone other than a licensed contractor to modify our work during any warranty period.

Failure to meet these responsibilities may void warranty coverage and may result in additional charges.

Permits. Many installations and replacements require permits and inspection. We will pull required permits and coordinate inspections; permit fees are billed to you unless included in your written estimate. We cannot lawfully perform permit-required work without a permit, and we will not do so.

Code compliance. Work is performed to applicable Florida Building Code and manufacturer specifications at the time of installation. Bringing pre-existing conditions into code compliance is not included in a quoted price unless expressly stated.

Refrigerant. We handle, recover, and dispose of refrigerants under Section 608 of the Clean Air Act and 40 C.F.R. Part 82. Legacy refrigerants including R-22 are no longer produced and may be unavailable or costly. We are not responsible for the discontinuation, price increase, or unavailability of any refrigerant. Newer A2L refrigerants such as R-454B carry additional handling requirements.

Load calculations. Replacement quotes include a Manual J load calculation. If you decline one or direct us to install equipment of a size you specify against our recommendation, you accept responsibility for the resulting performance and we disclaim warranty claims relating to capacity, humidity, or comfort.

Our HVAC Science platform, Repair Authority library, brand pages, cost guides, and diagnostic walkthroughs are provided for general educational purposes only. They are not professional advice for your specific system and do not create a contractor-client relationship.

Do not attempt HVAC repairs yourself. HVAC systems involve high-voltage electricity, pressurized refrigerant, combustible materials, and sharp components. Improper work can cause electrocution, burns, frostbite, asphyxiation, fire, explosion, property damage, death, and voiding of your manufacturer warranty, and may violate law. You assume all risk if you act on educational content, and we disclaim all liability for such actions.

Content about specific manufacturers reflects our field experience and opinions. We are not affiliated with, endorsed by, or sponsored by any manufacturer except where expressly stated (for example, our Carrier dealer status). Manufacturer marks are the property of their owners and are used for identification only.

We may refer you to a third-party lender.

We are not a lender and do not extend credit. All financing terms — interest rate, APR, fees, approval, and servicing — are set by the lender under a separate agreement between you and the lender. We receive no compensation for financing referrals.

We do not guarantee approval. Denial of financing does not relieve you of payment obligations for services already performed.

18.1 Acceptable use. You agree not to use the website unlawfully; submit false or fraudulent information; submit a phone number you are not authorized to use; attempt unauthorized access to the Partner Portal, Staff Portal, or any system; scrape, crawl, or harvest content without written permission; reverse engineer or interfere with site operation; introduce malware; impersonate anyone; reproduce our content for a competing commercial purpose; post defamatory, harassing, obscene, or infringing content; or use our content to train machine learning or AI models without written permission.

18.2 Accounts. You are responsible for the confidentiality of your credentials and all activity under your account. Notify us immediately of unauthorized use.

18.3 Intellectual property. All content on MaritimeAirCo.com — text, graphics, logos, photographs, video, diagrams, tools, calculators, layouts, and software — is owned by Maritime Air Co., Inc. or its licensors.

"Maritime Air Co.," "Coastal Cool. Trusted Comfort.," "Your Comfort Is Our Compass," "Compass Protection 10™," "Compass Connect," and "Comfort Navigator" are trademarks or service marks of Maritime Air Co., Inc.

You may view and print content for personal, non-commercial use. All other use requires our prior written permission.

18.4 Your submissions. By submitting photographs, descriptions, reviews, or other content, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display that content in connection with providing services, documenting work, and (subject to the limits in our Privacy Policy) marketing. You represent that you own or have rights to what you submit.

18.5 Job-site photography. We photograph equipment and work performed as standard documentation. Marketing use is governed by Section 7 of our Privacy Policy. You may opt out of marketing use in writing at any time.

18.6 Third-party links. We do not control and are not responsible for the content or practices of sites we link to.

18.7 Website availability. The website is provided "AS IS" and "AS AVAILABLE." We do not warrant it will be uninterrupted, secure, or error-free, and may modify or discontinue any part of it without notice.

19.2 Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(d) These limitations are a fundamental basis of the bargain and apply even if a limited remedy fails of its essential purpose.

19.3 Mold, moisture, and air quality. We do not warrant that any system, dehumidifier, UV product, or filtration product will prevent, eliminate, or remediate mold, mildew, bacteria, viruses, allergens, or odors, or produce any health outcome. We are not mold remediators and do not perform mold assessment or remediation. Manufacturer claims about air purification products are the manufacturer's, not ours.

19.4 Indemnification. You agree to indemnify, defend, and hold harmless Maritime Air Co., Inc. and its officers, directors, employees, technicians, subcontractors, and agents from any claims, damages, losses, liabilities, judgments, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms; your provision of false or incomplete information; your failure to disclose a known hazard; your provision of a phone number you were not authorized to give; your failure to notify us of a change to your mobile number; your violation of any law or third-party right; your unauthorized use of our website or content; or work performed at a property you did not own or were not authorized to authorize work on.

19.5 Force majeure. We are not liable for delay or failure to perform due to causes beyond our reasonable control, including hurricanes, tropical storms, flooding, storm surge, tornadoes, lightning, wildfire, extreme heat, pandemic, labor shortage, strike, war, terrorism, civil unrest, government order, utility or power failure, supply chain disruption, refrigerant shortage, tariffs, manufacturer backorder, and transportation failure.

During and after named storms, emergency demand may extend response times. We prioritize calls involving risk to health and safety.

20.1 Informal resolution first. Before starting arbitration or any legal proceeding, you agree to contact us and try to resolve the dispute informally for at least 60 days.

Send a written Notice of Dispute to: Maritime Air Co., Inc., Attn: Legal, 2157 NW Settle Ave A8, Port St. Lucie, FL 34986-3228, or maritimeairco@gmail.com. Include your name, service address, phone number, a description of the dispute, and the relief you seek. This is a condition precedent to arbitration.

20.2 Construction defect notice. If your claim involves an alleged construction or workmanship defect, Chapter 558, Florida Statutes, requires that you serve written notice on us and give us an opportunity to inspect and to offer to repair, replace, or pay before you file any action. You agree to comply with Chapter 558 before commencing arbitration or litigation.

20.3 Agreement to arbitrate. If informal resolution fails, you and Maritime Air Co., Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, our website, our text messages, our marketing, or our relationship — whether based in contract, tort, statute, fraud, misrepresentation, or any other theory — shall be resolved by final and binding individual arbitration, and not in court.

20.4 Class action and jury trial waiver.

Claims may be brought only in an individual capacity. The arbitrator may not consolidate claims of more than one person or preside over any representative proceeding.

If this class action waiver is found unenforceable as to a particular claim, that claim — and only that claim — shall be severed from arbitration and brought in court, and the remainder of this Section 20 remains in effect. If the waiver is found unenforceable in its entirety, Section 20.3 is void in its entirety and disputes proceed in court under Section 21.

20.5 Exceptions. The following are not subject to arbitration:

20.6 Your right to opt out. You may opt out of this arbitration agreement. Send written notice within 30 days of first accepting these Terms to:

Maritime Air Co., Inc., Attn: Arbitration Opt-Out, 2157 NW Settle Ave A8, Port St. Lucie, FL 34986-3228 or email maritimeairco@gmail.com with the subject line "Arbitration Opt-Out."

Include your full name, service address, phone number, and a clear statement that you decline arbitration.

Opting out will not affect your service, pricing, warranty, or any other aspect of your relationship with us. If you opt out, disputes are resolved under Section 21.

20.7 Arbitration costs. For consumer claims, we will pay AAA filing, administrative, and arbitrator fees as required by the AAA Consumer Arbitration Rules. Each party bears its own attorneys' fees unless a statute or the arbitrator provides otherwise.

20.8 Survival. This Section 20 survives termination of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

For any dispute not subject to arbitration, or if Section 20 is held unenforceable, you and Maritime Air Co., Inc. consent to the exclusive jurisdiction and venue of the state and federal courts located in St. Lucie County, Florida, and waive any objection on grounds of inconvenient forum.

Section 14.7 (maritime law) applies where federal maritime law governs.

To the maximum extent permitted by law, any claim arising out of or relating to these Terms, our services, or our website must be brought within ONE (1) YEAR after the claim arises, or it is permanently barred. This does not shorten any period that cannot lawfully be shortened, including the periods in Fla. Stat. § 95.11 for construction claims where those statutes apply and cannot be modified by agreement.

Entire agreement. These Terms, our Privacy Policy, and any signed service agreement, estimate, or membership agreement constitute the entire agreement and supersede all prior discussions and representations.

No oral modifications. No employee, technician, or agent has authority to modify these Terms verbally. Modifications must be in writing and signed by an authorized officer.

Severability. If any provision is held invalid, it shall be modified to the minimum extent necessary or severed, and the remainder remains in full force.

No waiver. Our failure to enforce any provision is not a waiver of it or any other.

Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.

Subcontractors are independent contractors, not our employees.

Notices. We may send notices to the email address, mailing address, or phone number on your account. Send notices to us at the address in Section 25.

No third-party beneficiaries. Except as expressly stated, these Terms create no rights in any third party.

Survival. Sections 7, 9, 15, 16, 18, 19, 20, 21, 22, and 23 survive termination.

Accessibility. If you encounter a barrier on our site, call (772) 236-4277 and we will provide the information or transaction another way.

We may modify these Terms at any time. The "Last updated" date will change, and material changes will be posted prominently on MaritimeAirCo.com.

Your continued use of our website or services after changes take effect constitutes acceptance.

Changes to Section 20 (Arbitration) will not apply retroactively to disputes of which we had actual notice before the change. Terms in effect at the time of a specific service transaction govern that transaction.

Maritime Air Co., Inc. 2157 NW Settle Ave A8 Port St. Lucie, FL 34986-3228

Phone: (772) 236-4277 Email: maritimeairco@gmail.com Hours: Monday–Sunday, 7:00 AM – 7:00 PM Eastern — 24/7 Emergency Response

Florida Certified Class-A Air Conditioning Contractor — License # CAC1824400

Consumer complaints may also be directed to the Florida Department of Business and Professional Regulation at myfloridalicense.com or the Florida Department of Agriculture and Consumer Services at fdacs.gov.

*Faith · Family · Integrity* *Coastal Cool. Trusted Comfort.* © 2026 Maritime Air Co., Inc. All Rights Reserved.