One installation. Ten years of confidence.
Qualifying Maritime Air installations come with an ownership experience built to lower long-term costs, protect a major home investment, and give homeowners real confidence — not a stack of fine print. Ten years of parts. Ten years of labor on major components. Twenty precision tune-ups. Priority when you call.
Compass Protection 10™ is included at no additional charge on qualifying Maritime Air installations. Each pillar below is documented in your signed warranty agreement.
Every qualifying installation is registered with the manufacturer the day it's installed. Ten full years of factory parts coverage on the system's major components — documented, transferable per manufacturer terms, and on file with Maritime Air.
Manufacturer parts coverage doesn't include labor. We fill that gap. If a covered major component fails within 10 years, our labor to diagnose, remove, and reinstall the replacement part is included.
Two visits per year, every year, for a decade. Twenty documented tune-ups that keep the system running to spec, protect the warranty, and catch small issues before they become expensive ones.
Compass Protection 10™ customers move to the front of the line. When you call, we schedule you first — before new customers, before non-members. Comfort emergencies get same-day dispatch whenever weather and route allow.
We publish the exclusions right next to the inclusions. No surprises. No fine print buried on page seven. If you have questions about any item, ask before you sign — that's how a warranty should work.
Wear items excluded from Compass Protection 10™ (capacitors, contactors, thermostats, etc.) are eligible for member pricing through the Captain's Cooling Club.
Most HVAC warranties are written to protect the manufacturer and the contractor — not the homeowner. A customer pays for a major installation, and a year later discovers that a compressor is "covered under parts" but the labor bill to replace it is thousands of dollars. That's not a warranty. That's a disclaimer.
Compass Protection 10™ was built the other direction. Ten years of parts. Ten years of labor on the components that actually fail. Twenty scheduled tune-ups so the system stays inside its performance envelope. Priority when a homeowner calls, because loyal customers should not wait behind first-time callers.
We don't pay technicians on commission and we don't run high-pressure sales appointments. Compass Protection 10™ is how we back that promise — quietly, in writing, for a decade.
| Standard Installation | Compass Protection 10™ | |
|---|---|---|
| Parts Warranty | Manufacturer only, if registered | 10-year manufacturer parts, registered by us |
| Labor Warranty | 1 year (typical) | 10-year labor on major components |
| Maintenance Included | Not included | 20 visits over 10 years |
| Priority Scheduling | Standard queue | Front-of-line dispatch |
| Documentation | Invoice only | Photos + written reports every visit |
| Long-Term Protection | Homeowner absorbs risk | Maritime Air absorbs risk on covered items |
Every Compass Protection 10™ customer will have a private dashboard for warranty status, maintenance history, equipment records, and service documentation. Sign the agreement today; the portal unlocks the moment it's live.
No. Refrigerant, along with refrigerant recovery and recharge labor, is excluded. Refrigerant is a consumable regulated by the EPA, and its cost varies significantly year to year. We disclose this up front so there are no surprises later.
In most cases, yes. Manufacturer parts coverage transfers according to the manufacturer's published transfer terms. The Maritime Air labor and maintenance portion may be transferred once to a new homeowner with written notice and a small administrative fee.
The warranty stays with the equipment and the property. If you move away, the buyer of your home inherits eligibility to transfer coverage. Coverage cannot follow you to a new system at a new address.
Yes. Scheduled maintenance is the single most important condition. Missing scheduled visits or refusing recommended safety-related service can void labor coverage on failures caused by neglect. We make it easy — we schedule and remind you.
New residential split systems, package units, and heat pumps installed by Maritime Air Co. using manufacturer-matched components. Retrofits, partial replacements, and equipment installed by other companies are not eligible.
You don't have to remember. We reach out at the beginning of each season and offer date windows. You confirm the one that works. Every visit is logged against your equipment record.
Unauthorized repairs, tampering with refrigerant lines, missed maintenance, use of non-OEM parts by another company, physical abuse of equipment, and any exclusion listed in the signed warranty agreement.
Coverage ends at year 10. You'll be offered continued maintenance through the Captain's Cooling Club and can evaluate replacement options at that time. Many systems last well beyond 10 years when maintained on this schedule.
Correct. Capacitors and contactors are wear components. They're inexpensive to replace and can fail from Florida heat, humidity, or power fluctuations that are outside our control. We test them at every maintenance visit so you can address them before they cause a breakdown.
Call us. We diagnose the failure. If the failed part is covered, we handle the manufacturer warranty claim and complete the repair. Your out-of-pocket for covered failures is $0 in labor and $0 in parts.
Salt-air corrosion is excluded because it's environmental, not a manufacturing defect. For coastal and marine-adjacent homes we recommend coastal-rated coil coatings and more frequent condenser rinsing — both discussed at install.
Lightning and power surges are excluded — that's a homeowner insurance claim. We strongly recommend a whole-home surge protector at install, which we can add for a modest cost and which protects far more than the HVAC system.
Yes. Every Compass Protection 10™ customer receives a signed warranty agreement with clear coverage, exclusions, and transfer terms — plus a documented maintenance record after every visit.
No. Compass Protection 10™ is a manufacturer + contractor warranty program administered directly by Maritime Air Co. It is not an insurance product, is not sold by a third party, and has no monthly premium.
Compass Protection 10™ is included at no additional charge on qualifying installations. It is not sold separately. You get it because you chose Maritime Air.
Yes. The Captain's Cooling Club offers ongoing wear-part discounts and priority repair pricing on capacitors, contactors, thermostats, and other consumables not covered under Compass Protection 10™.
Your signed agreement, your equipment record (model + serial numbers), and every maintenance visit report. In the future, all of this will live in your Compass customer portal.
That's fine for outdoor work if we have gate access. For any indoor testing we need an adult on site. We schedule around your calendar.
Compass Protection 10™ is designed for residential systems. Commercial and light-commercial installations are covered under a separate service agreement tailored to the equipment class and duty cycle.
Because we live here. Devon founded the company in Fort Pierce, is raising his family here, and holds Florida Class-A license CAC1824400. We aren't a franchise chasing an exit — we're building a company we plan to hand to our kids. Ten years from now, we'll still be answering the phone.
Ask about Compass Protection 10™ during your replacement estimate. We'll show you the equipment options that qualify and walk you through the agreement in plain English — no pressure, no theatrics.
